Frequently Asked Questions
Find answers to common questions
You can request a return or exchange within 14 days of receiving your order. Requests made after this period will not be accepted unless required by law.
If the return is due to an error or a defective item, we cover the return shipping costs. For all other returns, you are responsible for return shipping costs.
Returned items are inspected after they are received. If approved, refunds are issued to your original payment method within 7 business days. Processing times may vary depending on your payment provider.
Exchanges are processed after the returned item is received and approved. If the requested item is unavailable, a refund will be issued.
Ohleys currently ships to customers in the United States only. Shipping is free on all orders delivered within the United States.