Shipping Policy
Purpose
This Shipping Policy explains how orders placed through Ohleys are processed, shipped, and delivered. It provides information about delivery timelines, shipping conditions, tracking, and customer responsibilities.
Shipping Destination and Cost
Ohleys currently ships to customers in the United States only. Shipping is free on all orders delivered within the United States.
Order Processing
Orders are processed within 1–3 days, Monday to Friday. Orders placed after 04:00 PM (EDT) are processed on the next business day.
Transit and Delivery Time
Shipping transit time is 4–6 days, Monday to Friday. The total estimated delivery time, including processing and transit, is 5–9 business days.
Shipment Tracking
After your order has shipped, you will receive a shipping confirmation email. A separate shipping update email will then be sent with your tracking number, allowing you to follow your shipment from dispatch through delivery.
Delivery Delays
Delays may happen due to external conditions such as logistics disruptions, weather, or high demand. Additional time may be needed beyond the estimated delivery timeframe.
If your order does not arrive within the estimated timeframe, please allow an additional 3 business days for delivery. If your order has still not arrived after this extended period, contact us at info@ohleys.com, and the issue will be investigated promptly.
Shipping Address Accuracy
You are responsible for providing correct and complete shipping details at checkout. We're not responsible for delivery issues caused by inaccurate or incomplete shipping information.
Order Cancellations
You can request cancellation before your order is shipped by contacting us as soon as possible at info@ohleys.com. Once the order has shipped, cancellation is no longer possible, and returns must follow our Return and Refund Policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@ohleys.com. Include your order number, a description of the issue, and clear photos of the item. Your request will be reviewed, and an appropriate resolution will be provided in accordance with consumer protection laws, including an exchange or a refund issued to your original payment method.