Payment Policy
Payment Terms
This Payment Policy explains how payments are accepted, authorised, processed, and managed when you place an order on Ohleys, owned and operated by Swep e-commerce through this website.
Accepted Payment Methods
Ohleys accepts the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Shop Pay
- Google Pay
- Apple Pay
Currency and Bank Fees
Payments are charged in the currency shown at checkout, which is the United States dollar (USD).
Any currency conversion fees, foreign transaction fees, or similar charges applied by your bank or payment provider are your responsibility.
Prices and Final Charges
All product prices are shown before checkout. The full amount payable is displayed before you complete your purchase, and no hidden charges are added after checkout.
Secure Payment Processing
Payments are handled securely through Shopify and third-party payment providers. Payment information is processed through encrypted systems, and full card details are not stored on Ohleys servers.
Payment Authorisation and Timing
Payment is charged when you place your order. The payment must be successfully authorised before the order can be processed. If the transaction is declined, unsuccessful, or not authorised, the order will not be processed.
Fraud Prevention and Verification
Transactions can be reviewed for fraud prevention and security purposes. If a transaction cannot be verified or appears suspicious, it will be delayed, declined, or cancelled.
Billing Information
You are responsible for submitting complete and accurate billing and payment details. Orders will be cancelled if the information provided is incorrect or cannot be verified.
Failed or Disputed Payments
If a payment fails, the order will not be completed. You need to contact your payment provider or use another payment method. If a payment is later reversed or disputed after fulfilment, we will contact you to resolve the outstanding issue.
Refunds
If approved, refunds are issued to your original payment method within 7 business days. Processing times may vary depending on your payment provider. More information is available in our Return and Refund Policy.
Data Protection
Personal information provided during checkout is processed in accordance with our Privacy Policy.
Policy Updates
This Payment Policy can be updated to reflect operational or legal changes. The latest version will always be available on this website and will apply once published.