Privacy Policy
Introduction
This Privacy Policy explains how Ohleys collects, uses, shares, and protects personal information when you visit this website, complete checkout, contact customer support, use account features, or access related services.
Information Collected
We may collect information you provide directly, including contact details, billing information, shipping information, account details, order records, return and refund requests, and customer support communications.
Technical information may also be collected automatically, including IP address, browser type, device information, pages viewed, cookies, and website interaction data.
Use of Personal Information
Personal information is used to complete purchases, process payments, deliver orders, manage returns and refunds, provide customer support, maintain website functionality, improve services, detect fraud, prevent unauthorised activity, and comply with legal requirements.
Legal Basis and Processing Purposes
Personal information is processed when necessary to perform a contract with you, meet legal obligations, support legitimate business purposes, protect against fraud, or rely on consent where required.
Payment Processing
Payment transactions are processed through Shopify and secure third-party payment providers. Ohleys does not directly store full card numbers.
Shopify and Third-Party Platform Services
This store is powered by Shopify Inc. Shopify provides the platform infrastructure used to operate the online store, checkout, hosting, and related commerce services. Shopify’s handling of information is described in the Shopify Terms of Service, Shopify Privacy Policy, and Shopify Cookie Policy.
Cookies and Similar Technologies
Cookies and similar tracking technologies help operate the website, support shopping cart and checkout functions, remember preferences, measure website performance, analyse traffic, and support security. You can adjust cookie settings through your browser.
Sharing Personal Information
We may share personal information with trusted providers only when necessary. These providers may include Shopify, payment processors, delivery companies, fulfilment providers, fraud screening tools, analytics services, customer service providers, professional advisers, and authorities when legally required.
Personal information is not sold or rented to third parties.
Cross-Border Processing
Your information may be processed in countries outside your place of residence. Where applicable, safeguards are used to support lawful transfer and protection of personal information.
Data Retention
Personal information is kept only for the period required to complete business purposes, comply with laws, maintain records, resolve disputes, prevent fraud, and enforce agreements. Information that is no longer needed is securely deleted or anonymised where appropriate.
Privacy Rights and Choices
You can request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, portability of your data, or withdrawal of consent where processing relies on consent.
If you are located in a United States state with applicable privacy laws, you may have additional rights regarding access, correction, deletion, opt-out choices, or information about how personal data is used.
Security Measures
Swep e-commerce applies reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or disclosure. No system can be guaranteed to be fully secure.
Minors
This website is intended for users who meet the legal age requirements applicable in their jurisdiction. Swep e-commerce does not knowingly collect personal information from children without required consent.
Policy Updates
This Privacy Policy may be revised when needed for legal, operational, or service-related reasons. Updates will be published on this page and will apply from the date of publication.